For orders within Colombia, the estimated delivery time is 3 to 5 business days. For international orders, delivery may take between 7 and 15 business days, depending on the destination. Once your order has been shipped, you will receive a tracking number to monitor its status.

Yes, we offer international shipping. Shipping costs and delivery times may vary depending on the destination.

Once your order has been shipped, you will receive an email with a link to track your package.

We accept returns and changes within 30 days of delivery, as long as the products have not been used, are in perfect condition, and include all original tags. For hats, it is important that they are returned in their original box. Custom-made products are not eligible for return.

To request a return or exchange, please contact our team at info@martinpescador.co . Include your order number, the items you wish to return or exchange, and the reason for your request. For more details about our return and exchange policy, please visit our Returns, Changes, Warranty, and Withdrawal Policy page.

Yes, hats must be returned in their original box to prevent damage during shipping. If you no longer have the original box, please contact us so we can find alternative solutions. Additionally, you can request maintenance services for your hats. This service has an additional cost, which varies depending on the type of maintenance required.

We offer a maintenance service to extend the lifespan of your hats. For more information about the types of maintenance available and associated costs, please visit our Hat Change and Maintenance Policy page.

Yes, all our products come with a 6-month warranty from the date of delivery. The warranty covers manufacturing defects and material quality. It does not cover damage caused by misuse, normal wear and tear, or damage caused by third parties.

If you believe your product has a manufacturing defect, please email us at info@martinpescador.co with photos of the item and a description of the issue. We will review your case and get back to you within 5 business days.

We primarily use high-quality linen in our resortwear and made-to-measure collections. We also incorporate other natural materials such as cotton, carefully selected to provide comfort, freshness, and durability.

Yes, we work with certified suppliers who follow sustainable practices. The linen used in our garments comes from responsible sources, and our operations are designed to minimize environmental impact.

Linen is a natural material that requires special care. We recommend hand washing or using a gentle machine cycle with cold water, and letting it air dry. Avoid using bleach, and make sure to iron it at a low temperature to prevent damage.

To extend the lifespan of your hat, always store it in its original box when not in use. Avoid exposing it to excessive moisture or bending it. If your hat requires cleaning or maintenance, we offer specialized services. Visit our Hat Maintenance page for more details.